Shopping Cart
Orders may be placed online using our advanced shopping cart system. Items may be added to your cart from either the product detail or category pages, and your order is securely completed on our SSL encrypted checkout. Shipping charges calculated by the shopping cart are estimated. Actual shipping charges will be applied after the order is packed and weighed. Credit card payments are manually processed offline when your order is ready to ship.

Phone
Orders may be placed by calling our toll free number 1-800-813-0273. Our order desk is open Monday through Friday, 10:00am to 6:00pm Pacific time.

E-mail
Orders may be placed by e-mail to sales@toyjunkies.com Please include complete shipping and payment information, and phone number. A confirmation will be sent via e-mail. Please note that credit card information submitted via e-mail is NOT encrypted for security.

Notification
A copy of your final invoice indicating total charges, tracking number(s), and any items temporarily out of stock, will be sent via e-mail when your order is shipped. For FedEx and UPS deliveries, notification of the shipping date, delivery address, and tracking number will also be sent via e-mail by the carrier. If your order was placed online, the status of your shipment may be checked by logging in to your ToyJunkies account.

Minimum Order
We do not require a minimum order. However, you may find that shipping charges tend to be proportionately high on very small orders.

Terms of Sale
All orders must be paid in full prior to shipping. We do not ship COD. Payment in US funds may be made with Visa, MasterCard, money order, or cashier’s check. Personal or business checks received will be subject to a 10-business-day hold until payment clears the bank. Checks returned for non-sufficient funds will incur a $20.00 service charge in addition to applicable bank fees.

Declined Payments
You will be notified by phone and/or e-mail if your payment has been declined. The order will be unpacked and charged a 15% restocking fee if we have not been provided new payment information within 3 business days.

Shipping
Shipping charges are added to the order total and are based on weight and distance from our warehouse in Chandler, Arizona. Shipping options and estimated rates are quoted for comparison before and during checkout online. UPS is our preferred shipper, however we reserve the right to choose another carrier if necessary. You may also request FedEx shipping, however the rates may differ from those quoted for UPS. We offer standard ground and expedited shipping via UPS and FedEx at residential rates, as well as USPS Priority Mail. Please allow 1 to 6 business days for ground transit. 1, 2, or 3-day shipping options will not decrease the order processing time, but offer expedited delivery once the order has left our warehouse. Orders to Hawaii, Alaska, Puerto Rico, and APO/FPO addresses are shipped via USPS Priority Mail, and most international orders are shipped via USPS Airmail Parcel Post, unless otherwise requested. A $2.50 handling charge is added to international orders for processing customs forms.

Damages
Do not accept damaged packages from the carrier! All orders leave our warehouse carefully packaged and sealed, and the carrier is responsible for merchandise while in transit. If a package arrives damaged, the receiving customer must file a claim with the carrier within 10 days. If you have accepted the delivery, be sure to keep ALL packaging materials and contents for inspection by the carrier. Notify us as soon as possible if you need assistance with your claims

Backorders
Items temporarily out of stock will NOT be placed on backorder. We will try to indicate on your invoice when the item(s) are expected to be available for reorder. While every attempt is made to ensure sufficient stock on all products, we cannot guarantee availability

Returns
Unused merchandise in original packaging, excluding fragrance oils, may be returned within 30 days, subject to a 15% restocking fee. If items are returned because of defect or error on our part, the items will be replaced or credited without incurring the restocking fee. Refunds will be issued in the same form as original payment

Price Changes
All prices are subject to change without notice due to cost fluctuations beyond our control. Adjustments will be posted to our website as quickly as possible. All prices exclude shipping and handling.

Security And Privacy Policy
Please see our Security and Privacy page for more information about submitting orders online and the customer information we collect.